Frequently Asked Questions
How long is the warranty on my mattress?
Your new memory foam mattress is covered by a 10 year prorated limited warranty. Please retain your receipt as your warranty record.
What does the warranty cover?
This limited warranty covers workmanship, manufacturer's defects, and materials for a period of 10 years (prorated). Sorry, there is no comfort guarantee expressed or implied.
Experiencing an issue with your purchase?
You can begin a warranty claim HERE. You will be required to provide proof of original purchase from an Authorized Retailer, Premier Retailer, Authorized E-tailer, or MLILY USA. You may also need to supply images of your mattress and a description of the issue you have encountered.
Protect your investment when you shop online. Decor is anLook for the Authorized E-tailer logo to ensure that your mattress is covered by our warranty. Online purchases made through Authorized E-tailers guarantee that you are receiving genuine MLILY products and that your purchase is covered under our manufacturer's warranty. If you purchase an MLILY product from an unauthorized retailer, your warranty will not be valid.
Buying from a reseller like Amazon, Craig's list, or E-bay?
Decor Furniture is a brick and mortar retailer of furniture, mattresses, and an Mlily dealer that stands behind the products. Qualifying and authorized warranty claims will be valid and handled through our store. The customer will be responsible for providing pictures, proof of defect, and any disposal or shipping of the defective product and respectively the replacement or replacement selection.
Please remember, outside of Decor Furniture: MLILY products purchased from any third party website, including but not limited to Amazon, Craig's List, Overstock, or Ebay are not covered by the MLILY Limited Warranty.
Do I need to flip my mattress?
Mlily mattresses are designed with a single sleeping surface, so there is no need to flip your mattress.
How often should I rotate my mattress?
To promote longevity and even wearing, your mattress should be rotated 180 degrees every 3 months.
Can the mattress cover be cleaned?
Most MLILY models feature a removable cover which can be dry cleaned. We do not recommend using an at home washing machine, as our quilted foams can become dislodged.
Where should I unpack the mattress?
Unpack your mattress in a well ventilated area such as an open garage or porch, before moving it to your living space.
How long should I allow my mattress to 'air out'?
An hour or two of fresh air will allow the slight 'new mattress smell' to dissipate. We strongly recommend waiting at least one hour before moving the mattress into your home or bedroom. Compressed foam particles need ventilation to expand, and can become trapped in closed spaces.
When will my mattress be ready to sleep on?
Your mattress should be fully decompressed in about 24 hours, returning to its normal shape and size. Walking on the surface of your mattress, while it is positioned on the floor can speed this process.
What kind of box spring should I use?
Your mattress must be supported by a firm flat foundation, such as a foundation box, semi-flex boxspring, platform bed with adequate slats, or the floor. If your current box has any dips, sags, or soft spots it is time for a replacement.
Do you sell boxsprings?
Decor Furniture sells boxsprings of all sizes and specialty sizes too. Contact the showroom for questions, prices, and additional details.
How can I get in touch with you?
We would love to hear from you. Simply call or email Decor Furniture and Mattress Showplace during posted business hours
Do you have a phone number ?
We love to speak with our customers, simply call 804.612.6392 or email Decorfurniture@gmail.com